Privacy Policy

This privacy policy explains how RoadTagger collects, uses, and protects your personal data when you use our online platform and services, specifically for obtaining digital motorway access for Switzerland and managing related notifications. RoadTagger is committed to protecting your privacy and handling your data in a transparent and lawful manner, in compliance with applicable data protection laws, including the Swiss Federal Act on Data Protection and the European Union's General Data Protection Regulation (GDPR).

Who We Are

RoadTagger, located at Route de Berne 48, 1700 Fribourg, Switzerland, is responsible for the processing of your personal data in connection with this service.

Data We Collect

When you use our service, we may collect the following types of personal data:

Identification data: Such as your name, address, and contact information provided when you create an account or use our service.
Vehicle data: Specifically, your vehicle's license plate number and country of registration, which is essential for linking the digital motorway access to your vehicle.
Transaction data: Information related to your purchases of digital motorway access, including the date of purchase and the validity period.
Payment data: Information necessary to process payments, which may include payment card details or other financial information. Note that payment processing is often handled by third-party payment service providers.
Usage data: Information about how you use our online platform, such as pages visited, services accessed, and interaction with features.
Technical data: Information about your device and connection, including IP address, browser type, operating system, and referring URLs.
Communication data: Information contained in any communication you send to us, such as inquiries or support requests.

How We Use Your Data

We use your personal data for the following purposes:

To provide and manage your digital motorway access: This includes linking the digital vignette to your license plate, processing your transactions, and managing your account.
To send you notifications: We use your contact information to send you important service-related notifications, including reminders about the expiry of your digital motorway access and renewal options.
To process payments: Your payment information is used to complete transactions initiated by you for purchasing digital motorway access.
To improve our service: We analyze usage data to understand how our online platform is used, identify areas for improvement, and develop new features.
For customer support: We use your data to respond to your inquiries, resolve issues, and provide assistance related to our service.
To ensure security: We use technical data and other relevant information to protect our online platform, prevent fraud, and ensure the integrity of our services.
To comply with legal obligations: We may process your data to comply with applicable laws, regulations, and legal processes, such as responding to requests from competent authorities or enforcing our terms and conditions.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: Processing is necessary to provide you with the services you have requested, such as linking the vignette to your license plate and sending renewal notifications.
Legal obligation: Processing may be necessary to comply with legal requirements applicable to our service.
Legitimate interests: Processing may be necessary for our legitimate interests, such as improving our service, preventing fraud, and ensuring security, provided these interests do not override your fundamental rights and freedoms.
Your consent: In certain cases, we may rely on your explicit consent for specific processing activities.

Sharing Your Data

We may share your personal data with the following categories of recipients:

Competent authorities: We may share your license plate information and transaction data with relevant authorities as required by law for the purpose of validating the digital motorway access.
Payment service providers: We share necessary transaction and payment data with third-party payment processors to complete your purchases securely.
Service providers: We may share data with trusted third-party service providers who assist us in operating our online platform, conducting our business, or providing services to you (e.g., hosting providers, analytics services, support platforms). These providers are bound by confidentiality agreements and are only permitted to use your data for the specific purposes for which it was shared.
In connection with legal requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities.

We do not sell or rent your personal data to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or alteration. These measures include data encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the provision of the service, compliance with legal obligations, and dispute resolution. The retention period for specific data types may vary depending on the purpose and applicable legal requirements.

Your Data Protection Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

Right of access: You have the right to request access to the personal data we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: You have the right to request the deletion of your personal data under certain circumstances.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to object to processing: You have the right to object to the processing of your personal data under certain circumstances, particularly where processing is based on legitimate interests.
Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller, where technically feasible.
Right to withdraw consent: Where we process your data based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us in writing using the address provided below.

Cookies and Similar Technologies

Our online platform may use cookies and similar technologies to enhance your user experience, analyze usage patterns, and improve our services. You can manage your cookie preferences through your browser settings.

International Data Transfers

Your personal data may be processed in countries outside of Switzerland or the European Union. When transferring data to such countries, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include relying on adequacy decisions, standard contractual clauses, or other legally approved mechanisms.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our data processing practices, you may contact us in writing at the following address:

RoadTagger
Route de Berne 48
1700 Fribourg
Switzerland